Privacy Policy

Privacy Policy

Introduction

Welcome to https://diagnostic-scan-collision-repair.collision-talk.com (hereafter referred to as “Diagnostic Scan Collision Repair,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://diagnostic-scan-collision-repair.collision-talk.com.
  2. Any mobile or desktop applications developed by us.
  3. Online services and products offered through our platform.
  4. Interactions between users and our team through emails, calls, or text messages.

Please note that this policy does not extend to third-party platforms, applications, or services accessed through links on our website. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Our Privacy Policy guides how we interact with users in the following scenarios:

  1. Authorized User Access: When you use our applications and services as an authorized user, we collect and process your data to provide seamless functionality and personalized experiences.
  2. Website Visits: If you visit our websites linked to this Privacy Statement, we may gather information about your device, browsing behavior, and interactions with our content.
  3. Communications: We communicate with users through various channels, including newsletters, promotional emails, phone calls, or text messages (SMS), and this policy governs how we handle such communications and the data obtained through them.

Personal Data Collection

We collect a range of personal information to enhance your experience and improve our services:

  1. Account Information: This includes usernames, passwords, and account settings that you create when registering for an account on our platform.
  2. Payment Information: Details related to your payment methods, such as credit card numbers, billing addresses, and transaction histories, are securely stored to facilitate purchases and services.
  3. Financial Information: We may collect data about your financial status, budget, or investment preferences if you choose to share this information with us.
  4. Purchase Information: Details of your orders, including products purchased, quantities, and delivery addresses, are recorded for order fulfillment and customer service purposes.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data, enable us to provide location-based services and improve our app’s performance.
  6. Location Data: If you choose to share your location, we may collect this information to personalize content and recommendations.
  7. Feedback: Your comments, reviews, and responses to surveys or feedback forms help us enhance our products and services.
  8. Social Media Information: When you interact with us on social media platforms, we may collect data from these interactions, including your public profile information and posts that you choose to share.
  9. Product Information: We gather details about the products you view, search for, or purchase on our website to understand customer preferences and improve product recommendations.

We obtain this data through direct user input, automatic technologies like cookies and log files, and third-party sources who provide us with aggregated or de-identified information.

Cookies

Cookies are small text files stored on your browser when you visit our websites or use our applications. They play a vital role in enhancing user experience:

  1. Strictly Necessary Cookies: These cookies enable core features and functionalities of our websites and apps, ensuring they work properly.
  2. Preference Cookies: They remember your preferences, such as language settings and display choices, to provide a personalized experience.
  3. Analytics Cookies: Used by our analytics tools to collect information about how users interact with our platform, helping us improve its performance and user experience.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once the purpose is fulfilled, we securely delete or anonymize the data to protect your privacy. Our retention periods vary depending on the type of data and its use:

  1. Account Information: Retained until the account is inactive or closed upon request.
  2. Payment Information: Stored for a limited time after transactions to facilitate refunds, chargebacks, and accounting purposes.
  3. Purchase History: Kept for billing, record-keeping, and tax compliance reasons, typically up to 7 years.
  4. Location Data: Retained only for the period necessary to provide requested services or as required by law.
  5. Other Personal Data: Retained in accordance with applicable laws and our business needs.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  1. Data Encryption: We use encryption protocols to protect data during transmission and storage, ensuring secure communication between your browser and our servers.
  2. Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict security standards to process sensitive data on our behalf.
  3. Access Controls: Our systems have access controls in place to restrict unauthorized access to personal data.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you and information about how it is being processed.
  2. Rectification: The right to request corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): In certain circumstances, you can ask us to delete your data securely.
  4. Restriction: You may limit our processing of your data for specific purposes.
  5. Data Portability: The ability to receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for legitimate interests or direct marketing purposes.
  7. Non-Discrimination: You have the right not to be subject to automated individual decision-making that significantly affects you.

To exercise these rights, please reach out to our privacy team at the contact details provided below. We will respond to your requests within a reasonable timeframe.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

For any privacy-related inquiries, requests for data access or correction, unsubscribe requests, or general questions, please contact us:

We are committed to addressing your concerns and ensuring a transparent and secure experience with Diagnostic Scan Collision Repair.